Credit card fees and fees paid to us are not transferable or refundable.
We have a 72 hour cancellation policy. If you cancel within 72 hours 100% of your trip will be charged.
If you cancel outside of your 72 hours and with in 7 days of your departure date 50% will be charged.
If you cancel outside of the 7 days then you will be charged 20%, this means should you cancel 80% will be refunded.
With this in mind we strongly recomend you have valid Travel Insurance.
If you are unable to reach a tour due to an "act of God" (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. We will happily provide you with a letter for you to submit to your Travel insurance Company.
If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 10% administration fee ("Admin Fee").